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Microsoft Dynamics CRM 2013 Applications

Question No: 51

Which two statements about queues are true?(Choose TWO)

  1. Queues allow users to remove themselves from responsibility for an item by using the Remove button.

  2. Queues allow users to process items that they do not own.

  3. You can delete a queue item without deleting the record for which the queue item was created.

  4. Queues allow users to see multiple record types that require action in one list.

Answer: B,C

Question No: 52

You have a Contract that has a status value of Invoiced. One of the contract lines references an incorrect product. You need to correct the contract line.

What should you do?

  1. Open the contract line and replace the value in the Product field with the correct product.

  2. On the invoiced contract, add a new contract line that has the correct product. Cancel the contract line that has the incorrect product.

  3. Copy the invoiced contract. In the newly created draft contract, update the Product field for the affected contract line. Activate the new contract and then cancel the invoiced contract.

  4. Delete the contract line. Add a new contract line that has the correct product.

Answer: C

Question No: 53

To which entity type can you convert an Activity record?

  1. Case

  2. Account

  3. Quote

  4. Contact

Answer: A

Question No: 54

Which entity includes access to system charts by default?

  1. Customers

  2. Vendors

  3. Products

  4. Opportunities

Answer: D

Question No: 55

You use Microsoft Dynamics CRM Goal Management to define sales goals over a period of time.

You need to track actual and in-progress values for sales. Which goal metric should you configure?

  1. Amount Data Type

  2. Rollup Fields

  3. Metric Type

  4. Fiscal Periods

Answer: D

Question No: 56

You plan to add an existing product as an additional line item to an active order. Which statement is true?

  1. The updated total amount is displayed only after you click the Recalculate button.

  2. The updated total amount is automatically re-calculated and displayed.

  3. You cannot add additional items to an active order.

  4. The updated total amount is displayed only after you click the Save button.

Answer: A,D

Question No: 57

You are building a report with the Report Wizard. Which types of related records can you use in the report?

  1. The Primary record type only

  2. The Primary record type and five Related record types

  3. The Primary record type and one Related type

  4. Any number of record types as long as they are related

Answer: B

Question No: 58

A user reports that he cannot delete a Knowledge Base article template.

You need to ensure that the user can delete the template. What should you do?

  1. Delete all articles associated with the article template.

  2. Unpublish the article template.

  3. Ensure that the user has the Delete Article permission enabled.

  4. Deactivate the article template.

Answer: A

Question No: 59

Which action is possible directly from the All Contracts view?

  1. Delete an active contract by using the Delete button.

  2. Delete a canceled contract by using the Delete button.

  3. Set an on-hold contract to Active by using the Release Contract button.

  4. Set an on-hold contract to Active by using the Activate button.

Answer: D

Question No: 60

You need to search and display data from multiple related entities that may be more than one relationship removed from the primary entity. Which tool should you use to display the data?

  1. Enterprise Search

  2. Role Center

  3. Custom Reports

  4. List Page

  5. Advanced Find Query

Answer: C

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Microsoft Dynamics CRM 2013 Applications

Question No: 41

For which two entities does Microsoft Dynamics CRM create a default queue when the

entity is created?(Choose TWO)

  1. Opportunities

  2. Activities

  3. Cases

  4. Users

  5. Teams

Answer: D,E

Question No: 42

Which business is an example of an outgoing service scenario?

  1. a blood donation center

  2. a landscaping service

  3. a hospital emergency room

  4. an attorney

Answer: B

Question No: 43

In Microsoft Dynamics CRM, which two record types are considered customers?(Choose TWO)

  1. Opportunities

  2. Accounts

  3. Leads

  4. Contacts

Answer: B,D

Question No: 44

You view a Case Summary Table report in the Microsoft Dynamics CRM report viewer tool. Which action is available in the report viewer tool?

  1. Export the report to Microsoft Outlook.

  2. Assign Microsoft Dynamics CRM records to other users.

  3. Close open cases.

  4. Save the report to Microsoft Excel.

Answer: D

Question No: 45

Which field is required to create a new Opportunity record?

  1. Originating Lead

  2. Customer

  3. Topic

  4. Contact

  5. Account

Answer: C

Question No: 46

Which entity can you associate with sales literature?

  1. Quotes

  2. Competitors

  3. Goals

  4. Accounts

Answer: B

Question No: 47

Microsoft Dynamics CRM Client for Outlook is installed.

You view an email message from an existing customer. The customer requests a proposal for new business.

You need to create a record for the email message that ensures other users can see the email message.

What should you do?

  1. Use details from the email message to create an Opportunity by using the Quick Create form.

  2. Track the email message from Outlook by using the Track feature. Then convert the tracked email message to a Lead by using the Convert To feature.

  3. Track the email from Outlook by using the Track feature. Then convert the tracked email message to an Opportunity by using the Convert To feature.

  4. Track the email message from Outlook by using the Track feature. Then convert the tracked email message to a case by using the Convert To feature.

Answer: C

Question No: 48

You need to send a Knowledge Base article by email to a Contact record. Which condition must be met?

  1. The article is shared.

  2. The article has a unique subject.

  3. The article has been approved.

  4. The article has been submitted.

Answer: C

Question No: 49

You need to edit a Quote.

Which quote status will allow you to make changes to the Quote?

  1. Open

  2. Active

  3. Revise

  4. Draft

Answer: D

Question No: 50

A manager is setting work hours and service restrictions for the resources in a company. What is the smallest unit of time that he can use to define work hours and breaks?

  1. 1 minute

  2. 15 minutes

  3. 30 minutes D 1 hour

Answer: A

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Microsoft Dynamics CRM 2013 Applications

Question No: 31

You have a Contract that has a status value of Active. One of the contract lines references an incorrect product. You need to correct the contract line.

What should you do?

  1. Open the contract line and replace the value in the Product field with the correct product.

  2. Delete the contract line. Add a new contract line that has the correct product.

  3. On the active contract, add a new contract line that has the correct product. Cancel the contract line that has the incorrect product referenced.

  4. Copy the active contract, In the newly created draft contract, update the Product field for the affected contract line. Activate the new contract and then cancel the invoiced contract.

Answer: C

Question No: 32

You schedule time off for a resource in Microsoft Dynamics CRM. How are the affected days displayed in the service calendar?

  1. as a red block

  2. as a green block

  3. as a blue block

  4. as an orange block

Answer: A

Question No: 33

You review the Similar Cases section for a case by using the Default Case form. Which cases does Microsoft Dynamics CRM show?

  1. cases with the same product

  2. cases with similar case descriptions

  3. cases with the same customer

  4. cases with the same subject

Answer: D

Question No: 34

Which characteristic of a contract template governs how many cases a customer is allowed to have against a contract?

  1. allotment type

  2. contract allotment

  3. billing frequency

  4. calendar

Answer: A

Question No: 35

How should you add an item to a queue?

  1. Route an item to a queue by using a workflow process.

  2. Enable a queue for a user.

  3. Enable an entity type for queues.

  4. Navigate to a queue and select the New Record button.

Answer: B

Question No: 36

What is the purpose of unit groups?

  1. Unit groups are used to define the measurements in which a product is purchased or sold.

  2. Unit groups are used to create price lists for each site.

  3. Unit groups are used to group items with similar characteristics within the product catalog.

  4. Unit groups are used to create a sub-list to hold supplementary items within the product catalog.

Answer: A

Question No: 37

Which entity is best described as an estimate or proposal that is presented to a customer?

  1. Quote

  2. Opportunity

  3. Invoice

  4. Order

Answer: A

Question No: 38

What role do keywords play in the Knowledge Base?

  1. Keywords are only used to manage the Knowledge Base.

  2. Keywords relate similar cases to each other

  3. Keywords are used to search for articles.

  4. Keywords define the subject tree.

Answer: C

Question No: 39

What are two ways to find content in Knowledge Base articles?(Choose TWO)

  1. search subjects B browse articles

  2. search by using keywords

  3. search by using templates

  4. search for common articles

Answer: A,C

Question No: 40

Which two security roles have permissions to create a new system dashboard?(Choose TWO)

  1. Scheduler

  2. System Administrator

  3. System Customizer

  4. Sales Manager

  5. Marketing Professional

Answer: B,C

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Microsoft Dynamics CRM 2013 Applications

Question No: 21

Which records are included in the Sales Pipeline report by default?

  1. Leads with a status of Open

  2. Leads with a status of Closed

  3. Opportunities with a status of Closed

  4. Opportunities with a status of Open

Answer: D

Question No: 22

Which three entities are associated with cases by default? Each correct answer presents part of the solution.(Choose Three)

  1. Appointments

  2. Quotes

  3. Products

  4. Opportunities

  5. Knowledge Base Articles

Answer: A,B,D

Question No: 23

You add a new product to the catalog.

Which attribute of the new product record is marked as read-only?

  1. Default Unit

  2. Currency

  3. Unit Group

  4. List Price

Answer: C

Question No: 24

You are adding Units to a Unit Group. Which statement is true?

  1. A Unit must have an owner.

  2. A Unit must have a start date.

  3. All Units in the same Unit Group must have the same Base Unit.

  4. A Unit must have a quantity.

Answer: D

Question No: 25

Which list shows a correct contract life cycle?

  1. 1. Draft

    1. Active

    2. Invoiced

    3. On Hold

    4. Expired

  2. 1. Draft

    1. Invoiced

    2. Active

    3. On Hold

    4. Active

    5. Expired

  3. 1. Draft

    1. Invoiced

    2. Active

    3. On Hold

    4. Canceled

  4. 1. Invoiced

  1. Draft

  2. Active

  3. On Hold

  4. Active

  5. Canceled

    Answer: B

    Question No: 26

    Which condition must be true before you can close a case?

    1. The case must NOT be marked as high priority.

    2. All knowledge base articles that the case references must be active.

    3. All activities that are related to the case must be in a closed state.

    4. All activity parties for activities that are related to the case must be active customers.

Answer: C

Question No: 27

When creating a Lead, which type of information can you enter on the Main Lead form?

  1. Goals

  2. Competitors

  3. Additional addresses

  4. Products

Answer: B

Question No: 28

You create a sales order by using the latest currency exchange rate.

Which three changes to a sales order will force a recalculation of the sales order money?(Choose Three)

  1. The record is created.

  2. The state of the record is changed.

  3. A money field is updated.

  4. The shipping address is changed.

  5. The order name is changed.

Answer: B,C,D

Question No: 29

A user views the Service area of the navigation pane in Microsoft Dynamics CRM. What is displayed when the user clicks the down arrow on the Cases button?

  1. A list of recently viewed cases

  2. The most recently viewed case record

  3. The Quick Create form for cases

  4. the New Case form

Answer: A

Question No: 30

You review a Knowledge Base article.

On the Article tab of the ribbon, which option is NOT in the Action group?

  1. Submit

  2. Unpublish

  3. Approve

  4. Reject

  5. Publish

Answer: E

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Microsoft Dynamics CRM 2013 Applications

Question No: 11

When you qualify a lead, which two records will also be created?(Choose TWO)

  1. Account

  2. Contract

  3. Campaign Response

  4. Opportunity

  5. Contact

Answer: A,D

Question No: 12

How many cases can an Account record have at any given time?

  1. One active case for each contact record that is associated with an account

  2. An unlimited number of active and closed cases

  3. One active case for each account record

  4. One active case and an unlimited number of closed cases

Answer: B

Question No: 13

A company has resellers who purchase routine support cases at no cost. A reseller plans to purchase additional support cases at a cost.

What should you create?

  1. An incident-based template

  2. A time-based template

  3. A contract template

  4. A contract allotment

Answer: A

Question No: 14

A company tracks competitors by using Connection records instead of using the native Competitors feature in Microsoft Dynamics CRM. The company assigns a Connection with the Connection Roles of Related Opportunity and Competitor between the Opportunity and

the Account, which represents the competitor. Accounts have a flag which designates the record as a competitor.

Which statement is true?

  1. The Connection record is used to populate the options in the Competitor field on the Opportunity’s resolution activity for Lost Opportunities.

  2. A Connection record is created between the Opportunity and the Account.

  3. The Competitor/Win Loss report uses the Connection record to indicate how well the organization is doing versus a competitor

  4. The Connection record is used to populate the options in the Competitor field on the Opportunity’s resolution activity for Won Opportunities.

Answer: B

Question No: 15

You are adding resources to a resource group. Which three resource types can you add? (Choose Three)

  1. facility

  2. business unit

  3. resource group

  4. name

  5. users

Answer: A,C,E

Question No: 16

You create views by using the Advanced Find feature. A group of users often asks for access to these views.

You need to ensure that other users can see current data from the views that you create.

Which two actions will achieve the goal? Each answer presents a complete solution.(Choose TWO)

  1. Export dynamic worksheets of the views and then send the worksheets to the other users by using email.

  2. Provide a warning so that when users share the views, they share the underlying records also.

  3. Create a team and then share the views with the team.

  4. Export static worksheets of the views and then send the worksheets to the other users by using email.

  5. Advise an IT administrator to make the views available to other users.

Answer: A,C

Question No: 17 CORRECT TEXT

Which definition is used to describe how users or equipment are combined to perform a service?

A selection rule

  1. resource

  2. scheduling

  3. weekly schedule

Answer: C

Question No: 18

You need to ensure that the value for the Est. Revenue field is automatically calculated.

Which three actions should you take? Each answer presents part of the solution.(Choose Three)

  1. Provide a price list.

  2. Add at least one existing or write-in product for the opportunity product

  3. Set the value of the Revenue field to User Provided.

  4. Set the value of the Revenue field to System Calculated.

  5. Remove any write-in opportunity products.

Answer: A,B,D

Question No: 19

You are adding resources to a service.

Which three resource types can you add?(Choose Three)

  1. Sites

  2. Equipment

  3. Resource Groups

  4. Teams and Users

  5. Kits

Answer: B,C,D

Question No: 20

Which status is NOT valid for a quote?

  1. Draft

  2. Lost

  3. Won

  4. Closed

  5. Active

Answer: B

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Microsoft Dynamics CRM 2013 Applications

Question No: 1

An active Quote references an incorrect product.

You need to ensure that the Quote references the correct product. What should you do?

  1. In the Quote record, update the price list to reference a price list that contains the correct product.

  2. In the Quote Product record, update the product reference.

  3. In the Quote record, change the Revision ID field and then save the Quote under a different name. In the new Quote record, update the product reference.

  4. In the Quote record, use the Revise feature and then update the product reference.

Answer: D

Question No: 2

You are creating a discount list.

Which two types of discounts can you create?(Choose TWO)

  1. Unit

  2. Base

  3. Formula

  4. Amount

  5. Percentage

Answer: D,E

Question No: 3

A user plans to run a report.

The user does NOT have the appropriate permissions to access all of the data the report requires.

What will the user see when she runs the report?

  1. Summary and detailed information for only the data to which the user has permissions

  2. Summary information for all the data included in the report and detailed information for only the data to which the user has permissions

  3. Summary information only for all the data included in the report

  4. Summary and detailed information for all the data included in the report

Answer: A

Question No: 4

You create a personal dashboard that includes personal and system charts. The dashboard also contains the My Accounts view.

You need to share the dashboard with another user.

Which two objects should you share with the other user?(Choose TWO)

  1. the My Accounts view

  2. the system charts

  3. the personal charts

  4. the dashboard

Answer: C,D

Question No: 5

You need to schedule a resource for a service during a business closure. Which statement is true?

  1. You cannot schedule resources for a service during a business closure.

  2. You can schedule the resource if the start date is before the business closure period, or the schedule end date and time is after the business closure period.

  3. You can schedule the resource if the resource is a user who is also the owner of the service.

  4. You can schedule the resource if the Do not observe option for the resource is selected.

Answer: D

Question No: 6

You review an Opportunity record. Opportunities are configured to use system-calculated pricing. What happens when you click the Recalculate Opportunity button?

  1. Current product line item totals are recalculated, and the Est. Revenue field is updated.

  2. All pending opportunities for the customer are recalculated and saved to the Est. Revenue field.

  3. The Budget Amount field replaces the Est. Revenue field.

  4. All active quotes that are associated with the opportunity are added to the Est. Revenue field.

Answer: A

Question No: 7

When you place an order, what value is the status of the Quote set to?

  1. Revise

  2. Active

  3. Open

  4. Won

Answer: D

Question No: 8

A user creates a Lead and converts it to an Opportunity. The user provides several Quotes to the customer. The Opportunity is won. The user now creates an Order from the Quote by using the Create Order process.

On the Create Order dialog box, which action is the user able to perform?

  1. Fulfill the order.

  2. Specify a ship-to address.

  3. Close the originating Opportunity.

  4. Add additional write-in Products.

Answer: C

Question No: 9

Which two sales entity records can you create by using a Quick Create form?(Choose TWO)

  1. Leads

  2. Opportunities

  3. Quotes

  4. Invoices

  5. Orders

Answer: A,B

Question No: 10

You need to update the status of a service activity to show that it is ready for billing. Which status value should you use?

  1. Closed

  2. On Hold

  3. Cancelled

  4. Open

Answer: A

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Microsoft Dynamics CRM 2016 Customization and Configuration

Question No: 51 – (Topic 2)

You have a Dynamics CRM organization that contains two business units named Sales and Marketing.

You are responsible for managing the users in the organization.

You need to identify which security roles can be assigned to the users in the root business unit.

What should you identify?

  1. only the security roles from the business unit to which the users are assigned

  2. only the security roles from the Sales and Marketing business units

  3. only the security roles from the business unit to which the users are assigned, and from the parent business units

  4. any security role from any business unit

Answer: C

Question No: 52 – (Topic 2)

You have an entity that has two activated business process flows named BPF1 and BPFZ A user starts a process by using BPF1, but then discovers that BPF2 must be used. What should you tell the user?

  1. If you switch to BPF2, the stages from BPF2 will be retained.

  2. Ownership of the records created in BPF1 will be assigned to the system when you switch to BPF2.

  3. If you can access BPF1 and BPF2, you can switch between them at any time.

  4. The data entered while using BPF1 will be lost when you switch to BPF2.

Answer: C

Question No: 53 – (Topic 2)

At your company, a user named User1 uses Dynamics CRM Online. User1 leaves the company.

You need to prevent User1 from accessing CRM Online.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

  1. Reassign the records owned by User1.

  2. Disable User1 in CRM.

  3. Delete User1 from Microsoft Office 365.

  4. Revoke the Microsoft Office license.

  5. Revoke the CRM license.

Answer: A,B

Question No: 54 – (Topic 2)

For the account entity, you need a form that can be opened by sales users only. You save a copy of the main contact form and you name the copy Sales form. What should you do next?

  1. Create a business rule.

  2. Add a web resource.

  3. Modify the Form Properties.

  4. Enable security roles.

Answer: C

Question No: 55 – (Topic 2)

You create a vehicle entity to track the vehicles owned by a contact.

You create a one-to-many (1:N) relationship from the contact to the vehicle. You need to ensure that the vehicle records are deleted What should you do?

  1. Set the relationship behavior for the delete action to deleted.

  2. Set the relationship behavior for the delete action to Remove Link.

  3. Set the relationship behavior for the delete action to Cascade All

  4. Set the Type of Behavior for the relationship to Referential, Restrict Delete.

  5. Set the Type of Behavior for the relationship to Referential

Answer: C

Question No: 56 – (Topic 2)

You use server-side synchronization for email in a Dynamics CRM organization.

An office assistant reports that he is unable to send email on behalf of his manager. The manager can send and receive email as expected.

You need to ensure that the office assistant can send email on behalf of the manager. What should you do?

  1. Instruct the office assistant to modify the Email settings in personal options.

  2. Reconfigure the outgoing configuration settings for the mailbox of the assistant.

  3. Edit the email server configuration.

  4. Instruct the manager to modify the Email settings in personal options.

Answer: C

Question No: 57 – (Topic 2)

You create a new solution in a Dynamics CRM organization.

You add a contact entity to the solution. You add a new rollup field to the contact entity. You need to identify what occurs to the rollup field when you attempt to delete the solution. What should you identify?

  1. The solution will be deleted and the rollup field will be deleted.

  2. The solution will be deleted. The rollup field will remain unchanged.

  3. A user will be prompted to delete the rollup field.

  4. You will be prevented from deleting the solution until the rollup field is deleted.

Answer: A

Question No: 58 – (Topic 2)

You have a Dynamics CRM Online organization.

You need to identify the maximum number of rollup fields that you can define for an entity by default-

What should you identify?

  1. 5

  2. 10

  3. 30

D. 100

Answer: C

Question No: 59 – (Topic 2)

You have a Dynamics CRM organization.

You create a new entity named Question. You create a Quick Create form for the entity.

You discover that when you create new records, the Quick Create form is not being used. You need to ensure that the Quick Create form is used when you create new records. What should you do?

  1. Change the form order to list the Quick Create form first.

  2. Instruct users to access the form by using the CRM app for mobile devices.

  3. Enable Allow Quick Create for the entity properties.

  4. Change the security roles of the Quick Create form.

Answer: D

Question No: 60 – (Topic 2)

You plan to configure security for a Dynamics CRM organization. You enable field -level security on a field You establish a profile that can read and modify the field. You need to ensure that a user can read and modify the field.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

  1. Assign the profile to the user.

  2. Configure the user as the owner of the profile.

  3. Assign the profile to a security role to which the user is assigned.

  4. Assign the profile to a team of which the user is a member.

Answer: A,C

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Microsoft Dynamics CRM 2016 Customization and Configuration

Question No: 41 – (Topic 1)

You are adding a sub-grid to the Account form that displays data from a custom entity related to the account.

You need to identify which items you can use to display the data.

Which two items should you identify? Each correct answer presents a complete solution.

  1. a fist

  2. a chart

  3. a dashboard

  4. an iFrame

Answer: A,B

Question No: 42 – (Topic 1)

You have a Dynamics CRM development environment and a Dynamics CRM production environment. In both environments, your account is assigned the System Customizer security role.

In the development environment, you create a custom solution that contains all of the project components deployed to the production environment. The custom solution contains an entity.

In the development environment, you open the project solution that you intend to deploy to the production environment.

You see the entity, but not the field.

You need to ensure that you can modify the field in the development environment. What should you do?

  1. Ask the system administrator to assign your user the System Administrator security role, and then modify the system field.

  2. In the project solution, add a field to the entity, and then make the modification.

  3. In the default solution, make the modification.

  4. Use the Add Sub Components action, add the field, and then make the modification.

Answer: C

Question No: 43 – (Topic 1)

You have a Dynamics CRM organization.

You need to tell a user which types of out-of-the box charts are available on a personal dashboard in CRM.

Which two types of charts are available? Each correct answer presents a complete solution.

  1. tag

  2. Scatter

  3. pie

  4. funnel

  5. doughnut

Answer: C,D

Question No: 44 – (Topic 1)

You have the business units in a Dynamics CRM organization as shown in the following table.

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You create a new security role named New Employee that is being used by all of the business units. Users in the Consumer Sales business unit who are assigned the role report that they fail to update records that they should be able to update.

You plan to update the security role so that the users can update the records. You need to identify in which business unit you must update the role.

Which business unit should you identify?

  1. Sales

  2. Root

  3. Enterprise Sales

  4. Service

  5. Consumer Sales

Answer: C

Question No: 45 – (Topic 1)

You import a managed solution that contains a custom entity named Loan. Loan is enabled

for customization.

You need to add a new field to the Loan entity.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

  1. Open the imported solution, locate the Loan entity, and then add the new field.

  2. Create a new solution, add the existing Loan entity, and then add the new field.

  3. Modify the Managed Properties of the Loan entity in the imported solution.

  4. Open the default solution, locate the Loan entity, and then add the new field.

Answer: A,B

Question No: 46 – (Topic 1)

You are reviewing the security roles of a user.

You discover that the user has multiple security roles. You need to identify the resulting privileges of the user. What should you identify?

  1. The user only has privileges from the most recent security role to which the user was assigned.

  2. All privileges are cumulative, unless one of the roles turns off a privilege, in which case that specific privilege is not applied to the user.

  3. All privileges are cumulative.

  4. The user has the most restrictive level of privileges.

Answer: C

Question No: 47 – (Topic 1)

You plan to create a field that will store email addresses.

You need to ensure that a user can send an email message by clicking the email address in the new field.

Which type of data should you use for the field?

  1. Lookup

  2. Two Options

  3. Single Line of Text

  4. Option Set

Answer: C

Question No: 48 – (Topic 1)

You have a custom entity.

You need to add a date field that displays the date a user was hired. You must ensure that the value in the field remains the same, regardless of the time zone in which the field is viewed.

What are two possible ways to configure the field? Each correct answer presents a complete solution.

  1. Set the Behavior to User Local.

  2. Set the Format to Date Only,

  3. Set the Behavior to Time-Zone Independent.

  4. Set the Behavior to Date Only.

Answer: C,D

Topic 2, Exam Set 2

Question No: 49 – (Topic 2)

You enable access teams on the account entity and you create a new access team template named Collaborate Access. You need to ensure that users can share account records by using Access Teams. What should you do?

  1. Add a sub-grid of all the record types to the Account form that points to the accounts.

  2. Add a sub-grid of the related record types to the Account form that points to the accounts.

  3. Add a sub-grid of the related record types to the Account form that points to the users.

  4. Add a sub-and of all the record types to the Account form that points to the users.

Answer: B

Question No: 50 – (Topic 2)

You have a Dynamics CRM organization that contains one business unit.

You create a new background workflow in CRM and you enable the workflow to run OnCreate. You are the owner of the workflow.

After you activate the workflow, users report that the workflow fails to run after they create records.

You suspect that the workflow scope is configured incorrectly.

You need to identify which workflow scope prevents the workflow from running after the users create the records.

Which scope should you identify?

  1. Business Unit

  2. Organization

  3. User

  4. Parent: Child Business Units

Answer: C

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Microsoft Dynamics CRM 2016 Customization and Configuration

Question No: 31 – (Topic 1)

You modify the Account form to contain the contain the tabs configured and ordered as shown in the following table.

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You need to identify which tabs will be displayed by default on Dynamics CRM for tablets. Which tabs should you identify?

  1. only General. Address Info, and Reseller Info

  2. only General, Address Info, Reseller Info, and Additional Info

  3. only General, Details, Address Info, Reseller Info, and Additional Info

  4. only General, Details. Address Info, and Reseller Info

Answer: C

Question No: 32 – (Topic 1)

You work in a customer service organization.

Sometimes, when a new record is created, a customer service representative must capture additional data.

When this occurs, the representative must call the customer to capture the missing data. Each record may be missing different data.

You need to identify which process type you must use to capture the data. What should you identify?

  1. a real-time workflow

  2. a dialog

  3. a custom action

  4. a business rule

Answer: B

Question No: 33 – (Topic 1)

A user named User1 is the owner of a background workflow that makes changes to an account after the Credit Limit field of the account is modified.

A user named User2 adds a new account and saves the record.

A user named User3 edits the record and changes the street address of the account. A user named User4 edits the record and adds a parent account.

User2 changes the value in the Credit Limit field and assigns the account to User4.

You need to identify which name will be displayed in the Last Modified By Field on the account record.

Which name should you identify?

  1. User3

  2. User1

  3. User2

  4. User4

Answer: B

Question No: 34 – (Topic 1)

You are modifying a Dynamics CRM form for a custom entity.

You need to identify which parts of the CRM form users can use to modify data.

Which two parts should you identify? Each correct answer presents a complete solution.

  1. Navigation

  2. Footer

  3. Header

  4. Body

Answer: C,D

Question No: 35 – (Topic 1)

You have a Dynamics CRM organization.

You have a list of 23 public views for accounts, most of which are custom. Many of the most frequently used views appear near the bottom of the list.

Users report that the current list order is inconvenient and time consuming because they must scroll through many unused views.

You need to recommend changes to resolve the issue reported by the users. What should you recommend doing first?

  1. Change the display order of the views.

  2. Deactivate the unused system views.

  3. Set customizable to True.

  4. Change the views to be private views.

Answer: A

Question No: 36 – (Topic 1)

You have a Dynamics CRM organization.

You need to ensure that sales users can access the organization by using the Microsoft Dynamics CRM Windows Store app.

What should you do?

  1. Modify the System Settings for the organization.

  2. Assign the Delegate user role to the users.

  3. Configure a server profile.

  4. Enable the CRM for mobile security privilege for a security role.

Answer: D

Question No: 37 – (Topic 1)

You are configuring a many-to-many (N:N) relationship.

You are evaluating whether to use the native N:N relationship or the manual N:N design pattern.

You need to identify the benefits of using the manual N:N design pattern instead of the native N:N relationship.

Which two benefits should you identify? Each correct answer presents a complete solution.

  1. Manual N:N requires fewer steps for the user to associate records.

  2. Manual N:N provides the ability to report on the intersect data.

  3. Manual N:N provides the ability to store fields that describe the relationship.

  4. Manual N:N is easier to set up.

Answer: B,C

Question No: 38 – (Topic 1)

You create a business rule that has a Set business required action for a field. The action has a Status of Business Required when a condition is met.

Users report that when they change the value so that the condition is false, the field is still required.

You need to ensure that the field is required only if the condition is true. What should you do?

  1. Create an Else statement that has no conditions and a Set Default action to reset the field to Not Business Required.

  2. Use a business rule formula to set the required level of the field.

  3. Change the scope of the business rule to All Forms.

  4. Create an Else statement that has no conditions and a Set business required action. Configure the action to have a Status to Not Business Required.

Answer: D

Question No: 39 – (Topic 1)

You need to implement a process. The process must perform the following:

鈥un when a new account is created.

鈥ake changes to the account as the user who created the account.

鈥end an email message to the account as the owner of the account. This may be a different user than the user who created the account.

Which process type should you use?

  1. a workflow

  2. a business process flow

  3. a business rule

  4. a dialog

Answer: A

Question No: 40 – (Topic 1)

In a Dynamics CRM organization, you create a custom entity named Location. You need to create a hierarchal set of location records.

What should you do?

  1. Create a many-to-many (N:N) relationship between two different entities and set Hierarchical to Yes for the relationship definition.

  2. Create a many-to-many (N:N) relationship between the same entity and set Hierarchical to Yes for the relationship definition.

  3. Create a one-to-many (1:N) relationship between the same entity and set Hierarchical to Yes for the relationship definition.

  4. Create a one-to-many (1:N) relationship between two different entities and set Hierarchical to Yes for the relationship definition.

Answer: C

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Microsoft Dynamics CRM 2016 Customization and Configuration

Question No: 21 – (Topic 1)

You have a business rule that has a scope of AM Forms.

You discover that the business rule does not execute on forms when users access the forms.

You need to ensure that the business rule executes on the forms when accessed by the users.

What should you do?

  1. Assign the users permission to read the business rule.

  2. Change the scope of the business rule from All Forms to Entity.

  3. Activate the business rule.

  4. Enable the execution of the business rule from the System Settings.

Answer: A

Question No: 22 – (Topic 1)

You plan to create a country entity that contains one record for each country in the world. You need to track which countries a contact visited. No additional data will be tracked.

Which type of relationship should you create?

  1. a many-to-many (N:N) relationship from the contact to the country

  2. a one-to-many (1:N) relationship from the country to the contact

  3. a many-to-many (N:N) relationship from the contact to the country that has a relationship behavior type of Parental

  4. a one-to-many (1:N) relationship from the contact to the country

Answer: A

Question No: 23 – (Topic 1)

You need to limit a user#39;s ability to edit a specific field in a contact record. You enable field security on the field properties.

What should you do next?

  1. Create an access team template.

  2. Enable hierarchical security.

  3. Create a new security role.

  4. Create a field security profile.

Answer: D

Question No: 24 – (Topic 1)

You need to identify which types of data can be included in a business process flow.

Which three types of data should you identify? Each correct answer presents a complete the solution.

  1. data from an attached Microsoft OneNote notebook

  2. data from the primary entity

  3. data from a related entity

  4. data from an unrelated entity

  5. data from a Microsoft Office group

Answer: A,B,C

Question No: 25 – (Topic 1)

You have a Dynamics CRM organization.

You set an option that contains the values configured as shown in the following table.

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What is the default sort order of the labels?

  1. Four, One, Three, Two

  2. Two, One, Three, Four

  3. One, Two, Three, Four

  4. Two, One, Four, Three

Answer: A

Question No: 26 – (Topic 1)

You need to identify the maximum number of stages that a business process flow can contain.

What should you identify?

  1. 5

  2. 10

  3. 30

D. 100

Answer: B

Question No: 27 – (Topic 1)

You have a Dynamics CRM organization that contains the business units configured as shown in the following table.

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You configure Businessunit2 to have the Default business unit as a parent, You need to identify which business unit is now the parent of Businessunit4. Which business unit should you identify?

  1. Default

  2. Businessunit2

  3. Businessumt3

  4. Businessunit1

Answer: A

Question No: 28 – (Topic 1)

On the contact entity, you are creating a business rule that has the Set visibility action. You need to identify which form elements you can control by using the Set visibility action. What should you identify?

  1. the sub-grids and quick view forms only

  2. the form fields, form sections, and form tabs only

  3. the form fields only

  4. all of the form elements

Answer: C

Question No: 29 – (Topic 1)

You have a Dynamics CRM organization.

You add a new currency field named Revenue Potential to the account entity.

On a record, you discover that the Revenue Potential field is displayed as 95.66. Other records also display the Revenue Potential field in this format.

You need the Revenue Potential field to be displayed as nn.nnn. What should you configure?

  1. the display format in personal options

  2. the Formats tab in System Settings

  3. the default currency in personal options

  4. the Currencies settings in Business Management

Answer: D

Question No: 30 – (Topic 1)

Your Dynamics CRM organization uses Dynamics CRM Online. You need to assign a license for a new user.

What should you use?

  1. the Microsoft Office 365 admin center

  2. the Microsoft Azure Service Bus settings

  3. the Dynamics CRM settings

  4. the Active Directory Users and Computers console

Answer: A

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