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Microsoft Dynamics AX 2012 Service Management

Question No: 1

You move a service bill of materials (BOM) from one service agreement to another in Microsoft Dynamics AX 2012. Which of the following are preserved?

  1. Template BOM history

  2. Service object history

  3. Service agreement history

  4. BOM history

Answer: D

Question No: 2

Which of the following functions can a customer perform in the customer self service area of the Microsoft Dynamics AX 2012 Enterprise Portal?

  1. Renew a service subscription.

  2. Submit a question related to a service subscription.

  3. View the details of a service subscription.

  4. Terminate a service subscription.

Answer: C

Question No: 3

A customer submits a service request through the customer self-service area of the Microsoft Dynamics AX 2012 Enterprise Portal.

You need to make the request available to a technician. What should you do?

  1. Create activities for the service request.

  2. Edit the repair line information for the service request.

  3. Assign a technician to the service request.

  4. Transfer the service request to a service order.

Answer: D

Question No: 4

For which scenarios should you create manual service orders in Microsoft Dynamics AX 2012? (Each correct answer is a complete solution. Choose two.)

  1. Periodic service task calls

  2. When line items need to be copied from another service order

  3. Service calls for warranty work

  4. Emergency service calls

Answer: A,C

Question No: 5

You are working with service orders in Microsoft Dynamics AX 2012.

In which situation will advancing the service order stage stop time recording?

  1. If Stop time recording is selected for the service stage.

  2. If the service order has no lines.

  3. If the service order stage is changed to Cancel.

  4. If Cancel is selected for the service stage.

Answer: A

Question No: 6

Which of the following are valid transaction types for service agreement lines in Microsoft Dynamics AX 2012? (Each correct answer presents a complete solution. Choose three.)

  1. Time

  2. Item

  3. Expense

  4. Project

  5. Hour

Answer: A,B,C

Question No: 7

You are creating a service order in Microsoft Dynamics AX 2012.

In which situations should you use item requirements instead of service order lines of the type Item? (Each correct answer presents a complete solution. Choose three.)

  1. When you need to partially pick and deliver the items.

  2. When the item stock is routinely replenished.

  3. When the service order requires special items that you do not usually stock.

  4. When the item is always in stock.

  5. When you need the ability to specify an alternative delivery location.

Answer: C,D,E

Question No: 8

You are configuring Microsoft Dynamics AX 2012 to automatically assign a service level agreement when creating a new service agreement.

Which of the following determines the default service level agreement assigned to a service agreement?

  1. Service management parameter

  2. Service agreement group

  3. Service object group

  4. Service template group

Answer: B

Question No: 9

You are creating a template bill of materials (BOM) in Microsoft Dynamics AX 2012 for a

new item that is similar to an item your company assembles.

You need to create the BOM lines for the template by using the least amount of effort. What should you do?

  1. Copy the lines from an existing production order.

  2. Copy the lines from an existing template BOM.

  3. Copy the lines from an existing service BOM.

  4. Copy the lines from an existing service order.

Answer: A

Question No: 10

You are creating a service order in Microsoft Dynamics AX 2012.

Which of the following Service management parameters determines the first start time on a service order?

  1. the calendar

  2. the activity generation stage

  3. the project group

  4. the service order category

Answer: A

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