[Free] 2017(Oct) EnsurePass Braindumps Microsoft MB2-718 Dumps with VCE and PDF 51-60

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Microsoft Dynamics 365 for Customer Service

Question No: 51 – (Topic 2)

You create and activate an entitlement. The start and end dates for the entitlement are in the future. What is the status of the entitlement?

  1. Not started

  2. On Hold

  3. Pending

  4. Waiting

Answer: D

Explanation: If the start and end date of the entitlement fall in the future, the status of the entitlement is set to Waiting. On the start date, the status automatically changes to Active

. If the end date is in the past, the entitlement is set to Expired.

Question No: 52 – (Topic 2)

You implement the Unified Service Desk (USD). Which three of the following objects are

events? Each correct answer presents a complete solution.

  1. Realignwindow

  2. BrowserDocumentComplete

  3. DesktopReady

  4. SessionClosing

  5. FireEvent

Answer: C,D,E

Question No: 53 – (Topic 2)

You use the Field Service application.

You need to track users and equipment that are available for scheduling. Which resource type should you use?

  1. Bookable Resource

  2. Warehouse Resource

  3. Resource Group

  4. Web Resource

Answer: D

Question No: 54 – (Topic 2)

You are creating a new single-stream dashboard. You plan to filter the dashboard based on cases. Which two components can you add to the dashboard? Each correct answer presents a complete solution.

  1. a tile that shows the count of open activities

  2. a stream that contains a public queue of cases

  3. a chart based on open activities

  4. a stream that shows a view of open activities

Answer: A,C

Question No: 55 – (Topic 2)

Which queue type is created when you add a user to Dynamics 365?

  1. System

  2. Personal

  3. Escalation

  4. Shared

Answer: D

Question No: 56 – (Topic 2)

You have a Microsoft Dynamics 365 environment. You implement Field Service. You need to update a work order to indicate that you are traveling to the client Which field in the Field Service mobile app should you update?

  1. Booking Status

  2. Start Time

  3. Actual Arrival Time

  4. System Status

Answer: D

Question No: 57 – (Topic 2)

You are using the knowledge base article search from the service area.

Which two search options are available? Each correct answer presents a complete solution.

  1. Language

  2. Title

  3. Date Created

  4. Subject

Answer: B,D

Question No: 58 – (Topic 2)

You have a Microsoft Dynamics 365 environment. You implement Field Service and create a Field Service Agreement for a specific account

Where should you define the preferred resource?

  1. Schedule Board Setting

  2. Booking Setup

  3. Field Service Settings

  4. Scheduler Field Service slot text template

Answer: A

Question No: 59 – (Topic 2)

The time period for a goal was not set correctly. You need to ensure that a user can correct the goal. What should you do?

  1. Change the manager for the goal.

  2. Add a new goal metric.

  3. Add a child goal with the correct time period that is owned by the user.

  4. Add a parent goal with the correct time period that is owned by the user.

Answer: A

Question No: 60 – (Topic 2)

Which two actions can you perform by using entitlement channels? Each correct answer presents a complete solution.

  1. Specify the number of customers allowed to use each channel

  2. Restrict users from creating cases by using specified channels.

  3. Restrict the number of child cases allowed for each parent case with a specified channel.

  4. Specify the number of cases allowed for each channel.

Answer: A,B

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