[Free] 2017(Oct) EnsurePass Braindumps Microsoft MB2-718 Dumps with VCE and PDF 31-40

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Microsoft Dynamics 365 for Customer Service

Question No: 31 – (Topic 1)

You create an entitlement for a customer. In the channels section of the entitlements page, you add email and assign 75 percent of the allocation to email.

Which of the following statements is true?

  1. 75 percent of cases created by the customer must be created by using email. Remaining cases cannot be created until another channel is added to the entitlement

  2. 25 percent of cases created by the customer must be created by using email. The remaining cases may be created with any other channel.

  3. All cases created by the customer must be created by using email.

  4. 75 percent of cases created by the customer must be created by using email. The remaining cases may be created with any other channel.

Answer: B

Question No: 32 – (Topic 1)

You create a service level agreement (SLA) that wilt fail after seven days. You select a service calendar that uses 24-hour work days and no holidays. Saturday and Sunday are configured to be non-working days.

If no action is taken, how many calendar days can pass before the SLA fails?

  1. 5 days

  2. 7 days

  3. 9 days

  4. 11 days

Answer: C

Question No: 33 – (Topic 1)

You have a Microsoft Dynamics 365 environment You implement Field Service.

A user named User1 is creating an agreement User1 attempts to set the agreement booking dates and agreement invoice dates but reports that the options are disabled.

You need to resolve the issue. What should you do?

  1. In System Settings, set the Fiscal Year End.

  2. Set the work order duration.

  3. Add the Customer Service Representative role to User1.

  4. Set the agreement status to Active.

Answer: D

Question No: 34 – (Topic 1)

You need to enable the Map view for the schedule board. What should you do first?

  1. Enable service territories.

  2. Enable the connection to Bing Maps.

  3. Enable Custom Geolocation.

  4. Select a resource details view.

Answer: B

Question No: 35 – (Topic 1)

What is a limitation of the Field Service mobile app?

  1. Windows 10 phones do not support the app.

  2. You cannot work offline.

  3. GPS locations are not available.

  4. You cannot create follow-ups.

Answer: C

Question No: 36 – (Topic 1)

You implement the Unified Service Desk (USD). You plan to implement a window navigation rule. Which two statements are true? Each answer represents a complete solution.

  1. You must populate the form and entity or URL fields for specific rules.

  2. Rules are evaluated based on the order number,

  3. You must use the display name to reference the entity in the rule.

  4. You must configure default rules so that they are evaluated first

Answer: B,D

Question No: 37 – (Topic 1)

You need to implement Microsoft Power BI to analyze and visualize data.

Which two actions can you perform? Each correct answer presents a complete solution.

  1. Use iframes to display content

  2. Implement custom visualizations.

  3. Use a file that is stored in Microsoft OneDrive as a data source.

  4. Display the most recent version of the data always.

Answer: A,B

Question No: 38 – (Topic 1)

You manage a Microsoft Dynamics 365 deployment for Contoso, Ltd.

You need to provide users the URL to their Microsoft Dynamics 365 Online interactive service hub.

What is the URL format for the Microsoft Dynamics 365 Online interactive service hub?

  1. hnps://www.microsoht.com/en-US/crynamics/crm-custo-customer-center/interactive- service-hub-user-s-guide.aspx#bkmk_Access

  2. https://contoso.crm.dynamics.com/XRMServices/2011/Discovery.svc

  3. https://contoso.crm.dynamics,com/engagementhub.aspx

  4. https://contoso.crm.dynamics.com/main.aspx

Answer: C

Question No: 39 – (Topic 1)

You create a service-level agreement (SLA). For which two of the following key performance indicators (KPIs) can you create actions? Each correct answer presents a complete solution.

  1. Escalate By

  2. Resolve By

  3. First Response By

  4. Close By

Answer: B,C

Question No: 40 – (Topic 1)

You are creating a new survey with the Voice of the Customer Survey designer.

Which two statements regarding the Voice of the Customer Survey designer are true? Each correct answer presents a complete solution.

  1. The Complete page must always display last.

  2. The Welcome page must always display first.

  3. Surveys can have up to three pages.

  4. Surveys can contain unlimited questions.

Answer: A,B

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