[Free] 2017(Oct) EnsurePass Braindumps Microsoft MB2-718 Dumps with VCE and PDF 11-20

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Microsoft Dynamics 365 for Customer Service

Question No: 11 – (Topic 1)

You need to change the warehouse location for product inventory. What should you do?

  1. Create a new Product Relationship record.

  2. Create a new Warehouse record.

  3. Create a new Inventory Transfer record.

  4. Create a new Inventory Adjustment record.

Answer: C

Question No: 12 – (Topic 1)

You implement the Unified Service Desk (USD). Which three statements regarding the debugger are true? Each correct answer presents a complete solution.

  1. The debugger allows you to review data parameters from static log files.

  2. The debugger allows you to review real-time data parameters.

  3. The debugger allows you to review action calls from static log files.

  4. The debugger is a USD hosted control.

  5. The debugger allows you to review real-time action calls.

  6. The debugger is a standalone tool.

Answer: A,C,E

Question No: 13 – (Topic 1)

You are creating an interactive service hub dashboard.

You need to control the display color for data embedded in the chart

Which two field types should you configure? Each correct answer presents a complete solution.

  1. Floating Point Number

  2. Two Options

  3. Decimal

  4. Currency

  5. Option Set

Answer: B,E

Question No: 14 – (Topic 1)

Which two security roles are created when you install the Field Service application? Each correct answer presents a complete solution.

  1. Field Service Administrator

  2. Field Service Dispatcher

  3. Field Service Representative

  4. Field Service Read Only

Answer: A,B

Question No: 15 – (Topic 1)

You assign a case to a user named User A.

User A is not available to work on the case. The customer service manager moves the case to the queue for User B .

Which of the following statements is true?

  1. User A still owns the case, but the case is located in the queue for UserB .

  2. The customer service manager now owns the case.

  3. User B now owns the case.

  4. The case is not moved to the queue for User B until User A approves the move.

Answer: A

Question No: 16 – (Topic 1)

You have access to the desktop version of Microsoft Excel and Excel Online. You need to perform a bulk update of data for 225 contacts.

What are two ways to achieve the goal? Each correct answer presents a complete solution.

  1. Open the data in Excel Online, make updates, and then save changes to Microsoft Dynamics 365.

  2. Export data as a dynamic pivot table, make updates, and then save changes to Microsoft Dynamics 365.

  3. Export the data as a static worksheet make updates, and then save changes to Microsoft Dynamics 365.

  4. Export the data as a static worksheet, make updates, and then import the data back into Microsoft Dynamics 365.

Answer: A,D

Question No: 17 – (Topic 1)

You create a queue and assign it to a team. Which type of queue is created?

  1. Personal

  2. System

  3. Escalation

  4. Shared

Answer: D

Question No: 18 – (Topic 1)

You use the interactive service hub to manage cases.

Users report that they have difficulty finding a specific knowledge base article when they initiate a search from within a case.

You need to ensure that search returns relevant results.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

  1. Relate the article to one or more categories.

  2. Relate the article to a more relevant subject.

  3. Update the article description.

  4. Add additional keywords.

Answer: A,C

Question No: 19 – (Topic 1)

You have a Microsoft Dynamics 365 environment and you are using Unified Service Desk (USD) in a call center scenario. Users must be able to ask their customers questions that will trigger defined follow on actions. You need to provide users with guidance for their customer interactions. What should you use?

  1. agent scripts

  2. knowledge management

  3. CRM dialogs

  4. CRM workflows

Answer: A

Question No: 20 – (Topic 1)

You need to install and configure the Unified Service Desk (USD) client What should you do?

  1. Import the USD client as a solution.

  2. You must manually install the client.

  3. Deploy the USD client from the Microsoft Dynamics 365 server.

  4. Enable the USD client from System Settings.

Answer: B

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